Effective Date: June 17, 2025
Last Updated: June 17, 2025
1. Exchange Policy
Eligibility:
- We accept exchanges for items purchased online within 3 days of delivery.
- Items must be unworn, unwashed, and with original tags attached.
- Include a copy of your invoice and state the reason for exchange.
Process:
- Complete the Exchange Form and include it with your return.
- Return items via traceable courier/registered post at your expense to:
Consumer Returns Department
zaini-collection.store
rehmat colony sheikhupura, Punjab Pakistan
WhatsApp Only: +92 306 4681745 (24 Hours Support)
- Upon inspection, we’ll email a coupon code for the item’s current value (valid only on our website).
- Note: If the item is now discounted, the coupon value reflects the markdown price.
Exclusions:
- BOGO purchases: Only paid items are exchangeable within 15 days.
- In-store exchanges: Online purchases cannot be exchanged at physical outlets.
2. Shipping & Delivery
Domestic (Pakistan Only):
- Delivery Time: 3–5 business days.
- Shipping Fees:
- Orders < PKR 2,000: PKR 200 fee.
- Orders ≥ PKR 2,000: Free shipping.
- Courier Partners: M&P, Swyft Logistics, Rider1 Logistics, Trax Logistics, PostEx, PLA.
International Shipping:
Currently unavailable.
Order Tracking:
- A tracking number will be emailed upon dispatch (check spam/junk folders).
3. Payment
- Cash on Delivery (COD): Payment collected by courier upon delivery.
- Online Payments: Secured via SSL encryption.
4. Order Modifications & Cancellations
- We reserve the right to cancel orders suspected of fraud, resale, or policy violations.
- Contact us immediately at support@zaini-collection.store for order changes.
5. Limitations
- Product colors may vary slightly due to screen settings.
- We are not liable for:
- Delays caused by couriers.
- Incorrect addresses provided by customers.
- Damage/loss during return transit.
6. Governing Law
These Terms are governed by Pakistani law. Disputes shall be resolved in courts in Lahore.
Contact Us
For exchanges, shipping, or policy questions:
- Email: support@zaini-collection.store
- Phone: +92 306 4681745 (24 Hours Online WhatsApp Message Support)
- Returns Address: rehmat colony sheikhupura, Punjab Pakistan